I am currently sitting on hold with Bell Expressvu at (what I hope is) the end of a 50 minute phone call to deal with the exact same problems I had in December. They are still billing us for service at our old address, and they still owe us over $500. If someone stole $500 from my pocket on the street, it would be called theft. With Expressvu, it’s a “billing error.” Every two months I make this call (okay, I skipped May because I was too busy to waste an hour), and every two months the agent on the phone assures me that the problem will be corrected. In March, I faxed their billing department 12 pages worth of documents to prove that we live where we live and that they owe us the money. I also added up the total time I’ve spent on the phone with them, and we’re approaching 20 hours since August. We won’t know if it’s fixed this time, though, until September. . . .